Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Name and surname
• Contact details (email address, phone number)
• Business or company name
• Billing and payment information
• Website content, hosting details, and preferences
• IP address and browser data (via analytics tools)

We collect this information when:

• You contact us via the website, WhatsApp, or email
• You request a quote, sign a contract, or place an order
• You use our hosting, maintenance, or design services
• You browse our website or interact with our ads/marketing campaigns

2. How We Use Your Information

Your information is used for:

• Providing, managing, and delivering website design, hosting, and digital services
• Sending invoices, receipts, contracts, and updates about your project
• Communicating support, troubleshooting, or maintenance-related messages
• Improving our website and services through analytics and feedback
• Complying with South African legal or tax obligations
• Providing security updates and service-related notifications

We will never sell, rent, or share your personal information with third parties unless:

• Required by law, regulation, or court order
• You give us explicit written consent
• Necessary for payment processing or service delivery (e.g., hosting providers, domain registrars)

3. Cookies and Tracking Technologies

We use cookies and analytics to track non-personal browsing data. This helps us improve website functionality and user experience. Examples include:

• Session cookies to remember login sessions
• Analytics cookies (Google Analytics, Facebook Pixel, etc.)
• Preference cookies for improved website usability

You can disable cookies via your browser settings, but this may impact certain site features.

4. Data Storage and Protection

We store your data securely and take technical and organizational measures to protect it against loss, misuse, or unauthorized access. These include:

• Encrypted communication via SSL/TLS
• Password-protected and limited access to client files
• Regular server updates and security monitoring
• Backups of hosted websites and databases

5. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for data processing at any time
• Object to the processing of your personal data
• Lodge a complaint with the Information Regulator of South Africa

6. Third-Party Services

We may integrate third-party services such as:

• Payment gateways (e.g., PayFast, PayPal, Coco Payments)
• Hosting providers and domain registrars
• Email marketing tools (e.g., Mailchimp)
• Analytics and advertising platforms

7. Data Retention

We retain your data for as long as necessary to:

• Provide the services you requested
• Comply with South African legal and tax obligations
• Maintain client project records and backups

8. Marketing Communication

By engaging with our services, you may occasionally receive emails or WhatsApp messages about new services, updates, or promotions. You may opt out at any time by:

• Clicking the unsubscribe link (in emails)
• Replying STOP via WhatsApp
• Contacting us directly to request removal from our marketing list

9. International Data Transfers

If your project requires integration with international services (e.g., hosting on global servers, cloud platforms), your data may be transferred outside South Africa. In such cases, we ensure that these providers follow adequate data protection measures aligned with POPIA or international standards.

10. Contact Information

• Email: lunarproductionsza@gmail.com
• WhatsApp: 0673810527
• Website: www.lunarproductions.co.za

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the "Effective Date" updated accordingly. Significant changes will be communicated directly to clients when possible.